Refund policy

RETURN POLICY

For furniture bought in store:

  • Furniture bought in store is not eligible for return, unless flawed or damaged upon delivery, and at our discretion. Please see Delivery Policy for more information.
  • Most furniture items are restored antiques and will have marks of wear and tear which add to the character of the individual pieces. They are restored by hand. Items that are painted, are painted by hand. Occasionally tiny splatters of paint, previous paints colours and areas of imperfection occur. These do not constitute a flaw or damage.

For goods (non-furniture) bought in store:

  • Eligible returns will be exchanged or receive shop credit only.
  • Goods bought in store may be returned within 7 days of receipt with proof of purchase.
  • Goods sold at a discount are not eligible for return.
  • Goods must be returned in the original condition that they leave the store. This includes any labels and packaging.
  • HMG reserves the right to refuse a refund if the item is not returned in a manner that allows for immediate resale.

For furniture bought online:

  • Furniture bought online may be returned within 14 days of delivery. The purchase price of the item(s) will be refunded. Our delivery fees are ‘non-standard’ so cannot be refunded. After 14 days, furniture bought online is not eligible for return and refund.
  • Furniture sold online at a discount is not eligible for return.
  • Return of furniture must be managed by the original third-party delivery company.
  • You will be responsible for the return delivery fees. Our outgoing delivery fees are subsidised, so return delivery fees are subject to third party charges.
  • Furniture must be returned in the original condition that they leave the store. This includes any labels and packaging. Furniture that has been used or assembled will not be accepted for a return.
  • HMG reserves the right to refuse a return if the item is not returned in a manner that allows for immediate resale.

For goods (non-furniture) bought online:

  • Goods bought online may be returned within 14 days of delivery at your expense, excluding goods bought at a discount.
  • Goods must be returned in the original condition that they leave the store. This includes any labels and packaging. Goods that have been used or assembled will not be accepted for a return.
  • HMG reserves the right to refuse a refund if the item is not returned in a manner that allows for immediate resale